Privacy Policy

RingBooker provides AI-powered phone receptionist software for salons, spas, and clinics. In most cases, RingBooker acts as a data processor for customer data handled on behalf of each business.

For account, billing, and platform administration data, RingBooker acts as a data controller.

• Account profile data: name, email, company/business details, login metadata.
• Operational data: services, pricing, schedules, availability settings, booking preferences.
• Call-related data: caller phone, timestamps, call status, transcript segments, tool actions.
• Billing data: subscription status and payment metadata from billing providers.
• Security data: IP, device, session, audit logs, abuse/rate-limit events.

RingBooker sends SMS messages on behalf of businesses using our platform to support appointment workflows.

Who receives SMS:

• Callers who contacted the business and provided their phone number during a call or booking interaction
• Business owners and staff who opted in during RingBooker account setup or onboarding

Types of messages sent:

• Appointment request confirmations
• Booking links and scheduling follow-ups
• Missed-call follow-up notifications
• Appointment reminders and reschedule confirmations
• Cancellation confirmations
• Owner alerts and handoff notifications
• Customer support replies

What we do not do:

RingBooker does not use SMS for cold outreach, unsolicited marketing, purchased contact lists, or third-party promotional blasts.

Opt-out:

Reply STOP to any message to opt out immediately. Reply HELP for support information. Message and data rates may apply. Message frequency varies based on appointment activity.

• Deliver core services including call handling, booking flows, reminders, and analytics.
• Operate integrations (for example telephony, calendar, and payment providers).
• Protect the service through fraud detection, abuse controls, and security monitoring.
• Support customers, troubleshoot incidents, and improve product quality.

• Performance of contract for delivering paid or trial services.
• Legitimate interests for service security, reliability, and fraud prevention.
• Legal obligations where required by law, tax, accounting, or regulatory rules.
• Consent where required for specific communications or optional processing.

We share data only as needed to provide the service and run the platform. Typical subprocessors include hosting/database, telephony, realtime AI, calendar, SMS, and billing providers.

We require vendors to apply appropriate security controls and contractual data protection obligations.

Where personal data is transferred internationally, RingBooker uses recognized safeguards such as contractual protections and equivalent security controls.

We retain data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and customer settings.

• Role-based access controls and tenant-level boundaries for business data.
• Signed and protected sessions, webhook signature verification, and replay controls.
• Rate limiting, abuse monitoring, and structured audit logging.
• Encryption in transit and provider-level protections for stored credentials/secrets.

Depending on your location, you may have rights to access, correct, delete, restrict, object, or export your personal data. You may also lodge a complaint with a supervisory authority where applicable.

For privacy requests, data subject inquiries, or security concerns, contact: support@ringbooker.com.