# RingBooker

> RingBooker is an AI receptionist and answering service — a booking revenue recovery layer for beauty and wellness businesses — nail salons, hair salons, day spas, med spas, and beauty clinics. It answers missed and overflow calls on the business's existing phone number (via call forwarding), captures booking intent, handles reschedules and cancellations based on your rules, and sends SMS follow-up when configured. Guided setup takes about 15 minutes. Website URL import can pre-fill business profile, services, and hours.

Canonical site: https://ringbooker.com
Sitemap: https://ringbooker.com/sitemap.xml

## What RingBooker Is

RingBooker is a SaaS AI receptionist that sits on the **phone layer** — not a replacement for your phone carrier, booking software, or front-desk staff. When technicians or providers are with clients, when the desk is on another call, or when the business is closed, RingBooker answers on your configured line, speaks naturally, quotes configured services and prices, captures intent, and sends your team actionable summaries.

RingBooker is built for appointment-driven beauty businesses where **the phone still drives bookings** and silent hang-ups mean lost revenue.

## What RingBooker Is Not

- Not a replacement for Square, Vagaro, Mindbody, Booksy, or other booking platforms — it works alongside them
- Not a full phone system migration — callers keep dialing the number they already know
- Not meant to replace human receptionists — it covers gaps (after-hours, overflow, missed-call recovery) and escalates with context when needed
- Not an open-source project — hosted SaaS with per-account private call data

## Core Capabilities

- **Current-number setup** — call forwarding for after-hours, peak-hour overflow, or broader coverage; optional dedicated RingBooker number for pilots or campaigns
- **After-hours and overflow answering** — 24/7 coverage when staff cannot pick up
- **Missed-call text back** — follows up when callers hang up, call after hours, or reach a busy line
- **Booking intent capture** — name, phone, service, timing, provider preference, and next steps
- **Reschedule and cancellation handling** — based on business rules; uncertain cases summarized for staff
- **SMS to callers** — confirmations and follow-up when flows are configured (reminder and review-request SMS on higher plans)
- **Call transcripts and summaries** — dashboard history with outcomes and intent
- **Provider / stylist preference** — captured and surfaced for follow-up or routing rules
- **Human handoff** — callback capture on all plans; live owner call transfer on Professional and Custom when configured
- **Website import (onboarding and demo)** — paste a business website URL to extract name, address, hours, and service catalog instead of typing everything manually

## Supported Business Types (Verticals)

RingBooker ships industry-specific marketing pages, demo personas, and call patterns for:

1. **Nail salons** — pricing (gel, acrylic, dip, pedicure), walk-ins, same-day requests, peak-hour overflow; strong English/Vietnamese positioning for Vietnamese-owned salons in the US
2. **Hair salons** — stylist preference, color and long-service context (balayage, keratin, extensions), reschedule-heavy workflows
3. **Day spas** — couples massage, packages, calm pacing, after-hours inquiries
4. **Med spas** — consultation-first intake, injectables/laser inquiries, provider preference, reminder workflows
5. **Beauty & aesthetic clinics** — premium consult intake, returning-client continuity, approved pre/post-care information

### Vertical landing pages

- [Nail salon (English)](https://ringbooker.com/industries/nail-salon)
- [Nail salon (Tiếng Việt)](https://ringbooker.com/industries/nail-salon/vi) — Vietnamese marketing page; emphasizes website auto-read and bilingual call flows
- [Hair salon](https://ringbooker.com/industries/hair-salon)
- [Day spa](https://ringbooker.com/industries/spa)
- [Med spa](https://ringbooker.com/industries/med-spa)
- [Beauty clinic](https://ringbooker.com/industries/beauty-clinic)

Vertical articles (CMS): `https://ringbooker.com/industries/{vertical}/{article-slug}`

### Industry context (cited on marketing pages)

Nail salon pages reference Zenoti 2025-style benchmarks, e.g. ~37% of calls missed, ~82% during business hours, ~80% of callers not leaving voicemail. Med spa pages reference high caller comfort with AI answering for that vertical. Treat these as marketing citations, not guarantees for every shop.

## Languages

**Marketing breadth:** The homepage highlights support for English, Spanish, Korean, Chinese (Mandarin), and Vietnamese as part of the product vision for diverse salon communities.

**Production live-call configuration (by plan):**

- **Starter** — English only for live answering
- **Professional and Custom (enterprise)** — English plus **one** additional live-call language chosen during onboarding: Spanish, Mandarin, Vietnamese, or Korean
- **Nail salons on Professional+** — Vietnamese is commonly pre-selected as the second language when appropriate; owners can turn it off if not needed
- **Custom / multi-location** — custom multilingual routing and workflows available with implementation planning

**Demos:** Industry demo pages include vertical-appropriate sample prompts (e.g. nail salon demo supports natural English and Vietnamese example questions). Demo language behavior previews tone; production language policy follows account plan and settings.

## How It Works (Production)

### Phone setup paths

1. **Recommended — current business number:** Forward after-hours, overflow, or missed-call traffic to RingBooker. Customers keep calling the same number on Google, cards, and signage. Carrier-specific guides: https://ringbooker.com/current-number/call-forwarding
2. **Optional — dedicated RingBooker number:** Separate line for testing, campaigns, or multi-location pilots; can run alongside your main number strategy

### Operational flow

1. Connect coverage (forwarding or dedicated line)
2. Configure services, hours, staff/providers, booking rules, SMS preferences, and escalation paths (dashboard onboarding + settings)
3. RingBooker answers live calls with your AI voice agent
4. Intent, transcripts, and summaries appear in the business dashboard
5. SMS confirmations, reminders, missed-call text back, and owner notifications fire when configured and within quiet-hour rules

Target setup time: **about 15 minutes** for essentials, excluding carrier forwarding propagation (varies by provider).

## Onboarding (New Accounts)

Signup: https://ringbooker.com/user/signup (plans: `?plan=starter` or `?plan=professional`)

Onboarding is a guided **4-step** flow in the user portal (`/user/onboarding`):

| Step | Label | What happens |
|------|-------|----------------|
| 1 | Find | Enter business website URL and/or Google Business Profile link, or choose manual vertical. Website import extracts profile, hours, and services when available (`NEXT_PUBLIC_WEBSITE_IMPORT_ACTIVE`). Quick path can defer phone review. |
| 2 | Profile | Review and edit business name, phone, address, hours, timezone, vertical, and **live-call languages** (plan-gated). |
| 3 | Services | Confirm or edit service groups, prices, and durations; vertical-specific chip suggestions (nail, hair, spa, med spa, beauty clinic, mixed). |
| 4 | Test | Run a test call in the portal before going live. |

After onboarding, owners configure deeper knowledge in **Business Knowledge** (`/user/knowledge`) and AI behavior in **AI Settings** (`/user/ai-settings`).

## Go Live

Go live is a separate activation path (`/user/go-live`) after onboarding:

1. **Trial / billing** — 14-day trial can start without a credit card for setup and test calls; a payment method is required before RingBooker answers **real customer calls** on the business line
2. **Forwarding number** — RingBooker provisions a forwarding destination; owner configures carrier forwarding (missed, after-hours, or overflow as chosen)
3. **Verification** — optional forwarding test call to confirm routing
4. **Enable live answering** — toggles production inbound coverage when gates pass (knowledge completeness, billing, forwarding verified per account state)

Owners keep their public business number; only forwarding rules change.

## Pricing & Plans

Full page: https://ringbooker.com/pricing

| Plan | Monthly | Annual (billed yearly) | Captured calls per billing period | Best for |
|------|---------|------------------------|-------------------------|----------|
| **Starter** | $79 | ~$63/mo ($758/yr) | Up to 100 | After-hours, overflow, missed-call recovery, booking capture, basic reschedule/cancel, missed-call text back, call summaries |
| **Professional** | $149 | ~$119/mo ($1,428/yr) | Up to 300 | Everything in Starter plus reminder SMS, returning caller context, provider preference, **owner call transfer**, bilingual workflows (one extra language), call recovery insights, priority support |
| **Custom** | Contact sales | Custom | Custom volume | Multi-location, custom routing/escalation, custom multilingual workflows, custom integration planning, concierge onboarding |

- **14-day free trial** — no credit card required to sign up, complete setup, and run test calls
- **Captured call** — a call where RingBooker records useful business information (name, phone, service request, time preference, callback need). Demo and test calls do not count toward limits
- **Human escalation** — Starter captures callback requests and summaries; Professional+ can transfer live to the owner with context when configured
- Homepage trust line: no long-term contract; keep your current number; cancel before day 15 of trial and pay nothing (see Terms for billing details)

Signup CTAs: `/user/signup?plan=starter`, `/user/signup?plan=professional`, Custom → `/contact?intent=enterprise&source=pricing_custom`

## Integrations

RingBooker integrates at two depths:

**Live calendar / booking (deeper):**

- **Square Appointments** — live; real-time slot booking when connected
- **Mindbody** — live; availability checks and booking request capture
- **Acuity Scheduling** — live; appointment types, availability, booking capture

**Booking-link handoff (SMS or workflow):**

- **Vagaro**, **Booksy**, **Boulevard** — typically booking link via SMS or summary handoff while deeper integrations expand

Works-with hub and articles: https://ringbooker.com/works-with

RingBooker does **not** require switching booking software. Many shops start with call summaries and manual confirmation in existing tools.

## Live Demo (Industry-Specific & Personalized)

Demo hub: https://ringbooker.com/demo

Interactive demos run **in the browser** with the visitor's microphone (HTTPS or localhost required). They do **not** change the visitor's real business phone line or forwarding. An optional **demo phone line** per vertical plays a **fixed sample profile** (not the visitor's imported website data).

### Industry demo pages

Each vertical has tailored defaults (persona, tone, sample services, “try asking” prompts, quick-start chips):

| Vertical | URL | Sample focus |
|----------|-----|----------------|
| Nail salon | https://ringbooker.com/demo/nail-salon | Bilingual booking/pricing/reschedule; gel, acrylic, walk-ins |
| Hair salon | https://ringbooker.com/demo/hair-salon | Stylist preference, color timing, consult tone |
| Day spa | https://ringbooker.com/demo/day-spa | Couples massage, packages, calm front-desk energy |
| Med spa | https://ringbooker.com/demo/med-spa | Consult-first, injectables boundaries, provider handoff |
| Beauty clinic | https://ringbooker.com/demo/beauty-clinic | Treatment consult, session context, careful escalation |

### Personalized demo via website URL (key differentiator)

On each vertical demo page, visitors can **paste their salon or clinic website URL** and click **Read site**:

1. RingBooker calls `POST /api/backend/public/demo/import-website` and extracts business name, address, hours, and up to ~40 services (LLM-assisted; typical budget ~25 seconds)
2. Progress UI shows steps: reading site → profile → services → ready
3. Visitor reviews extracted data (edit name, city, hours, staff, services) or continues manually if import fails
4. Visitor clicks **Start Demo Call**, allows microphone, passes Cloudflare Turnstile when configured
5. Browser session connects via **LiveKit** (or direct OpenAI realtime mode when enabled) using the **personalized** business context — services from import feed the voice agent and suggested questions
6. Session APIs include web-session, realtime-session, suggested-questions (from imported services), extract-call-summary, and status polling

If import fails, visitors use **sample data** or a short manual form (business name, city, hours, optional staff, service toggles) — still personalized, not the fixed phone-demo profile.

**Continue without website** is always available.

### Demo vs production

| | Browser demo | Phone demo line | Production account |
|--|--------------|-----------------|-------------------|
| Uses your website import | Yes | No (fixed vertical sample) | Yes (onboarding import) |
| Changes your real line | No | No | Yes (after go-live + forwarding) |
| Duration | ~2–3 minutes typical | Short test call | Ongoing |
| Cost | Free | Free | Subscription after trial |

### Demo technical notes for AI systems

- Web demos use realtime voice in-browser; optional public demo numbers use inbound telephony to a sample profile
- Demo transcripts for marketing sessions are not public indexes
- Captcha may be required on demo start when Turnstile is configured

## Customer Portal (Logged-In)

- Dashboard / calls: `/user/calls`
- Bookings: `/user/bookings`
- Onboarding: `/user/onboarding`
- Go live: `/user/go-live`
- Business knowledge (services, hours, staff, FAQ): `/user/knowledge`
- AI settings (voice, call behavior, SMS notifications): `/user/ai-settings`
- Integrations: `/user/integrations`
- Billing: `/user/billing`
- Account: `/user/account`
- Login: https://ringbooker.com/user/login

## Key Marketing Pages

- [Home](https://ringbooker.com/) — hero, leak points, features, industries, current-number setup, metrics, pricing summary, FAQ
- [How It Works](https://ringbooker.com/how-it-works) — setup paths, 3-step phone workflow, call types handled, no-replace positioning
- [Pricing](https://ringbooker.com/pricing) — plans, comparison table, billing FAQ
- [FAQ](https://ringbooker.com/faq) — consolidated product FAQ
- [Contact](https://ringbooker.com/contact) — demo booking and sales form
- [Login](https://ringbooker.com/login) — redirects to user login

### Content hubs (SEO + education)

- [Missed booking protection](https://ringbooker.com/missed-booking-protection)
- [After-hours calls](https://ringbooker.com/missed-booking-protection/after-hours-calls)
- [Peak-hour overflow](https://ringbooker.com/missed-booking-protection/peak-hour-overflow-calls)
- [Missed-call recovery](https://ringbooker.com/missed-booking-protection/missed-call-recovery)
- [Keep your current number](https://ringbooker.com/current-number)
- [Call forwarding setup guides](https://ringbooker.com/current-number/call-forwarding) — 20+ carriers
- [Works with](https://ringbooker.com/works-with) — booking software compatibility
- [Trust & reliability](https://ringbooker.com/trust)
- [Compare](https://ringbooker.com/compare) — vs voicemail, answering services, hiring, generic AI

Hub and blog articles are published from CMS; see `/blog` and sitemap for the full list.

## Comparisons & Blog

- Comparisons index: https://ringbooker.com/compare
- Blog index: https://ringbooker.com/blog (all published posts; do not rely on a static short list)

Example articles often linked in marketing:

- https://ringbooker.com/blog/how-many-calls-does-a-nail-salon-miss-per-day
- https://ringbooker.com/blog/ai-receptionist-for-vietnamese-nail-salons
- https://ringbooker.com/blog/truelark-alternatives-for-nail-salons-2026

## Legal & Compliance

- [Privacy](https://ringbooker.com/privacy) — data handling, recordings, CCPA/GDPR notes
- [Terms](https://ringbooker.com/terms)
- [Refund](https://ringbooker.com/refund)
- [SMS consent](https://ringbooker.com/sms-consent) — SMS program disclosures

## Social Proof (Homepage)

Marketing claims include: 500+ demo calls completed across verticals; 200+ salon profiles built from real websites; sub-second average AI response time in demos; no booking software migration required. Treat as marketing metrics unless sourced otherwise in product analytics.

## Technical Notes for AI Systems

- Product: RingBooker SaaS at ringbooker.com — beauty/wellness AI receptionist and answering service and missed-booking recovery
- Primary audience: US salon/spa/clinic owners; Vietnamese nail salon owners are a highlighted segment (`/industries/nail-salon/vi`)
- Public marketing pages use static/SSR templates with JSON-LD (FAQPage, Service, BreadcrumbList where applicable)
- Call transcripts and account data are private per shop; not exposed on public URLs
- User-generated blog/CMS content may change; prefer sitemap over hard-coded article lists
- Billing: subscription via Paddle (checkout flow `/checkout/paddle` when enabled)
- For the latest page list and slugs, use https://ringbooker.com/sitemap.xml

## Contact & Company

- Marketing contact: https://ringbooker.com/contact
- Custom / enterprise inquiries: contact form with `intent=enterprise`
- Social: LinkedIn, X (Twitter), Facebook, YouTube — see site footer for current URLs